Call Center/FNOL
Ocala
Florida 34470
With fifty years of experience, Ansafone has the expertise and ability to create customized solutions for your customers during times of crisis. We are dedicated to accurately and thoroughly obtaining the initial information needed for FNOL calls.
Our multichannel options mean that we can engage with your customers in multiple ways, including voice, email, live chat, sms text and social media.
Our agents receive ongoing training on how to demonstrate empathy and service highly emotional callers. Ansafone knows the importance of giving a good customer experience to your customers while also capturing details and assisting policy holders with claims notification. Our customer contact center demonstrates compassion while providing straightforward answers and work to find real and quick resolutions to problems.
Ansafone has the ability to work within your claims system, utilize our software program, or custom design one to answer your need.
Ready to start your next outsourcing project?
Ansafone’s decades of experience with insurance outsourcing has provided our organization with a deep understanding of the unique needs of the FNOL industry. Discover how Ansafone can help strengthen your customer care initiatives deliver exceptional service during this highly emotional time for your clients.
https://ansafone.com/contact-centre-services-industry/insurance-claims-outsourcing/
Submitted by Enter Your Name Or Company on Tuesday, Aug 13, 2019
All of the phone reps have been extremely professional and courteous. We have only received positive feed back about the call center from our customers.